Refund policy

Our approach

Riddhish Herbals sells Ayurvedic medicines, herbs, foods and personal-care products that are taken or applied on the body. To protect every customer, we do not take back a product once it has left our pharmacy, except in the cases below. This way no one ever receives a product that has been opened or stored by someone else.

Damaged, defective, missing or wrong items

Please check your parcel as soon as it arrives. If a product is damaged in transit, defective, missing, or different from what you ordered:

  • Contact us within 2 days (48 hours) of delivery on WhatsApp +91 94298 64284 or email riddhishherbals@gmail.com.
  • Share your order number, a photograph of the outer parcel and a photograph of the product and its label. An unboxing video helps us resolve it faster, but is not compulsory.
  • After verification, we will send a replacement or give a full refund — whichever you prefer.
  • Please keep the product and its original packing until the matter is resolved. If we need it back, we will arrange the pickup at no cost to you.

Reports received more than 2 days after delivery cannot be accepted for transit damage, missing or wrong items, because the courier claim window closes by then.

Items we cannot take back

  • Ayurvedic medicines and classical formulations
  • Raw herbs, powders, honey, foods, millets and seeds
  • Personal-care, hair-care and cosmetic products
  • Any product that has been opened, used or whose seal is broken
  • Products specially sourced or ordered for you

A change of mind, or no longer needing a product, is not a reason for return. Experience with Ayurvedic products differs from person to person, so a return or refund cannot be made on the basis of results.

Cancelling an order

  • You can cancel any order before it is dispatched by messaging us on WhatsApp or email with your order number.
  • Prepaid orders cancelled before dispatch receive a full refund.
  • Once an order has been handed to the courier, it cannot be cancelled.

Refunds

  • Approved refunds are initiated within 3 working days of our confirmation.
  • Prepaid orders are refunded to the original payment method. The amount usually reflects in your account within 5–7 working days, depending on your bank.
  • For Cash on Delivery orders, we refund by UPI or bank transfer to the details you share with us.

International orders

The same 2-day reporting rule applies to international orders. Courier charges for international shipments cannot be refunded once the parcel is dispatched, except when we have sent a wrong or damaged item.

Need help?

For any question about a return, replacement or refund, WhatsApp +91 94298 64284 or email riddhishherbals@gmail.com. We are always happy to help.

Riddhish Herbals, Opp. Axis Bank, Post Office Road, Jam Khambhalia 361305, Gujarat, India.