Shipping & Refund Policy
Delivery
The estimated time of delivery within India is generally 5-7 business days, time may vary according to your delivery location.
Please note that if your location is not served by our regular courier partners, then we will be dispatching your order through Value Payable Post (VPP) or Speed Post. In such cases, delivery duration may vary from 7-10 days. Delivery time may also vary according to your delivery location.
Return
Returns are acceptable with replacement of the products or reversal of full amount paid by the customer with 7 days of receipt of the product. However, returns are limited to following cases:
- In case of damaged or defective product(s): If upon delivery of the product, you find that the product is received in damaged condition, immediately notify our Customer Care team at +91 9429864284 or riddhishherbals@gmail.com. We will refund, or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products.
- In case of different product(s) dispatched: If upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer Care team at +91 9429864284 or riddhishherbals@gmail.com.. We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.
Cancellation
Cancellations are allowed without any question asked in case of orders with COD payment mode and for prepaid orders there will be a deduction of base fee charged from us by the payment processing merchant and the remaining amount will be refunded. However, it is allowed only till the product is not shipped from our warehouses. Please contact our Customer Care team immediately at +919429864284 or riddhishherbals@gmail.com to assist you in cancellation of your order.
Refund
We will initiate your refund within 3 working days of our confirmation. However, it may take 7-15 working days to get it credited/reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.
*NOTE: Riddhish Herbals reserves the right to change or update above policy at any time without prior notice. If Riddhish Herbals changes or updates its above policy. Such changes or updates shall be effective immediately upon posting to the website. To make sure you are aware of any changes, please review this policy periodically